A lot of chimney companies treat the process as a black box, someone shows up, does something on the roof, and hands you a bill. We run every job through the same five steps, and you can expect the same experience whether it’s a routine sweep or a full rebuild.
Book & confirm
Call or request an estimate online. We confirm the appointment window and what you’re experiencing before anyone drives out.
Arrival & walkthrough
Your technician arrives in uniform, walks the site with you, and explains what they’re about to check.
Inspection & photos
We inspect the specific issue plus anything else worth flagging, documenting everything with photos, not just a verbal summary.
Written quote
You get a fixed, written quote before any repair work begins, no surprise line items once we’ve started.
Work & cleanup
We do the job, clean up fully, and walk you through exactly what was done before we leave.
What you get afterward
Frequently asked questions
Do you charge for the initial estimate?
Estimates for standard inspections and repairs are typically free. We’ll always tell you upfront if a specific situation, like an emergency after-hours call, carries a different rate.
What if I don’t like the quote?
You’re never obligated to move forward. The written quote is yours to keep, compare, or decline with no pressure.
How long does a typical visit take?
A standard sweep or Level 1 inspection usually takes under an hour. Repairs vary by scope, and we’ll give you a time estimate as part of the written quote.