These are the questions we hear most before someone books, separate from the technical, service-specific FAQs on each individual service page.
General questions
What areas do you serve?
The full Dallas-Fort Worth metroplex, organized into five regions covering 20 cities on our service areas page. If your city isn’t listed, call us, we likely still cover it.
Are you licensed and insured?
Yes. Our technicians are CSIA-certified, and we carry the licensing and insurance appropriate for chimney and masonry work. See our certifications page for what that actually requires.
Do you offer emergency service?
Yes, 24/7 for genuine emergencies: active leaks, storm damage, chimney fires, and gas smells. See our emergency service pages for details.
Is the initial estimate free?
Yes, for standard inspections and repair assessments. We’ll tell you upfront if a specific situation carries a different rate.
Do you work with property managers and HOAs?
Yes, see our commercial services for portfolio-wide inspection programs and maintenance contracts.
How do I know which service I actually need?
If you’re not sure, start with a Level 1 inspection or just call us directly and describe what you’re seeing, we’ll point you to the right service.
Do you offer financing?
Yes, for larger jobs like rebuilds or major masonry restoration. See our financing page for details.
What if I’m not satisfied with the work?
Talk to us directly. We stand behind our work and want to know if something isn’t right, not just collect a five-star review and move on.